Last updated: June 2026
At Alvar Fresh we stand behind the quality of every jar of Bilona ghee and bottle of Kachi Ghani oil we ship. If something is wrong with your order, contact us — we will resolve it fairly and quickly.
Returns
- Returns are accepted if the product is damaged, defective, leaked, expired, or incorrect (wrong item sent).
- The item must be unused, unopened, and in original packaging.
- Request a return within 3 days of delivery with your order number and clear photos of the issue.
- Opened or partially used food products cannot be returned for hygiene reasons.
Refunds
- After we receive and inspect the returned product, approved refunds are processed within 7–10 working days to your original payment method (UPI, card, net banking, COD adjustment where applicable).
- Shipping charges are non-refundable unless the return is due to our error.
- If you do not receive a refund after 10 working days, contact us — bank processing times may vary.
Replacements
For damaged, defective, or wrong items we will send a free replacement when stock is available, usually within 2–3 business days after verification. If a replacement is not possible, a full refund will be issued.
Order cancellations
- Orders may be cancelled before dispatch. Contact us immediately with your order ID.
- Once shipped, cancellation is not possible — you may request a return after delivery if eligible.
- Prepaid order cancellations are refunded within 5–7 working days.
Non-returnable items
- Opened or used food products.
- Items returned after the 3-day window.
- Products with missing or damaged packaging caused after delivery.
How to request a return or refund
- Email sales@alvarfresh.com or call / WhatsApp +91 92891 76019 within 3 days of delivery.
- Share your order number, description of the issue, and photos.
- Our team will respond within 1–2 business days (Mon–Sat, 9am–6pm IST).
- If approved, we arrange reverse pickup or guide you on return shipping.
- Refund or replacement is processed after inspection.
Contact
Alvar Fresh — Customer Support
Email: sales@alvarfresh.com
Phone / WhatsApp: +91 92891 76019
Contact form · Shipping policy · Privacy policy
This policy applies to orders placed on shop.alvarfresh.com and is governed by applicable Indian consumer-protection laws.