Last updated: June 2026
Alvar Fresh (“we”, “us”, “our”) operates shop.alvarfresh.com, an online store for farm-fresh Bilona ghee and cold-pressed oils from Alwar, Rajasthan. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.
1. Information we collect
- Account & order details: name, mobile number, email address, delivery address, and order history when you shop or create an account.
- Payment information: online payments are processed by Razorpay and other authorised payment partners. We do not store your full card, UPI PIN, or bank credentials on our servers.
- Communications: messages you send via our contact form, email, phone, or WhatsApp.
- Technical data: IP address, browser type, device information, and cookies used for site security, analytics, and performance.
2. How we use your information
- Process, ship, and deliver your orders.
- Send order confirmations, delivery updates, and customer support.
- Verify your identity for account login (SMS or email OTP).
- Prevent fraud and comply with applicable law.
- Improve our website and products (with your consent where required for marketing).
3. Sharing your information
We do not sell or rent your personal data. We share limited information only with:
- Payment processors (e.g. Razorpay) to complete transactions.
- Courier partners to deliver your order.
- SMS / email providers to send OTPs and transactional messages.
- Authorities when required by law.
4. Cookies
We use cookies to keep you signed in, remember cart items, and understand how visitors use our site. You can disable cookies in your browser settings; some features may not work correctly.
5. Data security & retention
We use industry-standard safeguards including HTTPS, access controls, and secure hosting. No internet transmission is 100% secure. We retain order and account data as needed for legal, tax, and customer-service purposes.
6. Your rights
You may request access, correction, or deletion of your personal data, or opt out of promotional messages. Contact us using the details below. Indian residents may have additional rights under applicable data-protection laws.
7. Children
Our store is not directed at children under 18. We do not knowingly collect data from minors.
8. Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do.
9. Contact us
Alvar Fresh
Alwar, Rajasthan, India
Email: sales@alvarfresh.com
Phone / WhatsApp: +91 92891 76019
Website: shop.alvarfresh.com